Vitality Health & Wellness, operated by Ascending Wellness LLC ("Vitality," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and when it may be shared when you visit vitalitymedpro.com, communicate with our clinic, schedule services, or opt in to receive text messages.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, telephone number, email address, mailing address, and other contact information
- Information submitted through website forms, scheduling forms, patient intake forms, email, telephone calls, or text messages
- Appointment, billing, payment, and service-related information
- Health information you voluntarily provide when requesting or receiving healthcare services
- SMS opt-in status, communication preferences, and records of messages sent or received
- Technical information such as your IP address, browser type, device information, website activity, and cookie or analytics information
How We Use Your Information
We may use your information to:
- Respond to questions and requests
- Schedule, confirm, change, or cancel appointments
- Provide healthcare, administrative, billing, and patient-support services
- Communicate about appointment reminders, confirmations, and service updates
- Send text messages you've opted in to receive, such as appointment reminders
- Improve our website, services, and patient communications
- Comply with applicable legal, regulatory, or licensing obligations
How We Share Your Information
We do not sell your personal information. We may share information only in the following circumstances:
- With service providers who help us operate our practice, such as scheduling platforms, billing services, and text-messaging providers, solely to perform services on our behalf
- When required by law, court order, or government request
- With your consent, or at your direction
- To protect the rights, safety, or property of Vitality, our patients, or others, where legally permitted
We do not share or sell mobile phone numbers or SMS opt-in data to third parties for marketing purposes.
Cookies & Technical Data
Our website may use cookies or similar tracking technologies to understand how visitors use our site and to improve site performance. This may include information such as your browser type, device, IP address, and pages visited. You can control or disable cookies through your browser settings; doing so may affect how parts of the website function.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal and regulatory obligations (including applicable medical record retention requirements), resolve disputes, and enforce our agreements.
Your Rights & Opt-Out
You may:
- Opt out of text messages at any time by replying STOP to any message, or by contacting our office directly at (479) 763-1005
- Reply HELP to any text message for assistance
- Contact us to ask what information we hold about you, request corrections, or ask us to stop certain communications
For information about your rights regarding protected health information specifically, please see our Notice of Privacy Practices.
Children's Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Vitality Health & Wellness (Ascending Wellness LLC)
123 North 20th St, Fort Smith, AR 72901
(479) 763-1005
The sections above beyond "Information We Collect" and the start of "How We Use Your Information" were drafted by Claude to complete an unfinished document, matching the style of the original. Please review in full — ideally with whoever handles your compliance — before treating this as final.